We analyse the whole customer experience from web enquiry, to a physical visit and finally the return. We want to understand what is excellent and what can be improved.
Our focus is the behaviour of people, your customers, in your physical spaces. We need to understand their experience and all information on a journey through your spaces through the eyes of a first time visitor.
What are their purposes and interests? What do they want . . . why? What are their strategies?
We call this a user centred approach, the goal being to make your customers experience as easy and successful as possible in your physical spaces.
Bespoke research, analysis and fit for purpose design.
Research Customer Experience Analysis Report and Recommendation Strategy Brand Translation Interpretation Wayfinding Concept Design Communication Design Industrial Design Documentation